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Tangled Up in Cichlids

Order Info

Email: jeff.tuic@gmail.com

PO BOX 181
PHONE: (908) 387-9858
FAX: (908) 387-9859

Here's what you need to know to place an order.

All orders are either shipped next day air to your door via FedEx (the most common choice for hobbyists), or shipped air cargo to your nearest airport via Newark International Airport (EWR) (the most common/cost effective choice for retail outlets and distributors whose orders consist of multiple boxes)
When you email or call me with your order, please include your zip code so that I may provide the shipping charge.

******** NOTE: All orders are required to be prepayed via credit card or :

In order to pay via paypal, you have to sign up with them and have an active account.
Please allow me to confirm that fish ordered are in stock for all paypal orders prior to sending funds.

In order to process a prepayed credit card order, you will need to supply me the following via email, fax, or by phone:
credit card number, expiration date, 3 digit security code, plus billing address of credit card holder if different from that of shipping address.

Please be aware that size, price, and availability are subject to change.
There is no minimum quantity of fish or invoice total for any order. Please keep in mind that shipping & handling costs plus box and seasonal heat pack charges will be added to your order.

In my promotion of shipping on Friday for Saturday delivery, the 'special Saturday delivery fee' (average cost of 18.00) which FedEx charges will not be applied to your order.*
The regular FedEx next day air weekday cost of delivery is still applicable (FedEx ground service does not operate on Saturday), but customers will no longer be responsible to pay anything extra for this service provided the fish order is over 100.00.*
So for those of you who are only available to accept a package on the weekend, there is no reason to hesitate ordering due to extra weekend delivery costs or lack of services provided to accommodate your schedule.

FedEx home delivery/ground shipping with next day by end of day delivery is available to most all of NJ, NY, PA, CT, DE, and MD. Ground rates are extremely reasonable-even for larger orders. This mode of shipping is applicable in the warmer seasons but not highly recommended during the winter.

FedEx priority AM delivery, standard next day delivery, and 2nd day delivery are available to most all domestic/US destinations. Please forward your zip code for shipping quotes.

For airport shipped domestic (US) orders: A 25.00 airport delivery charge is added to all orders. You must pick up your order directly from the air cargo facility at specified airport.

For export orders shipped via airport (including all Canada destinations): Minimum order is $250.00 of fish and there is an additional clearance fee of $186.00 per shipment for US Fish and Wildlife paperwork clearance and inspections.
Depending on the final destination, some international shipments require the services of an export broker. This fee is $100.00 per shipment. A 25.00 airport delivery charge is added to all orders.
European countries requiring Animal Health Certification from the USDA are subject to a 50.00 fee required to obtain this documentation.

For all fish orders over $350.00, I will deduct 5% from the invoice total of fish. For orders exceeding $500.00, I will deduct 10% from the invoice total of fish.

All shipments are sent prepaid by credit/debit card (Visa, Master Card, American Express, and Discover), Paypal, Western Union, Money Gram, or money order mailed in advance.
Please allow me to confirm that fish ordered are in stock for all prepaid orders prior to sending funds.

Given the high quality of fish shipped and special care taken to pack safely for transit, losses are very seldom experienced in shipping.
I guarantee live arrival on FedEx shipments sent and delivered as priority overnight option 'by 10:30 AM' - and provided the package is not subject to claim via mishandling by carrier .
Although I pack safely and successfully for extended transit times, next day delivery via '2nd day delivery' do not qualify for live arrival guarantee.
I will also guarantee live arrival of fish shipped via same-day air freight to/from airport; provided that flights are on time and shipment is picked up within 2 hours of arrival - and provided the package is not subject to claim via mishandling by carrier.
Any claims must be reported the same day of receipt and accompanied by photographic documentation please. Any credit due will be awarded on your next order-no cash refunds.

GIFT CERTIFICATES AVAILABLE NOW!! How cool is that?! Now there's a way to get your favorite cichlids anytime - compliments of your family and friends.

You may also send funds via paypal to the above email address. Then I can email you a printable gift certificate for the lucky recipient.
I'm sorry that I cannot hold specific fish seen on stock list as 'layaway' for future purchases via the gift certificate. The recipient of the gift certificate will be able to purchase fish from a current up-to-date stock list when they are ready to order.

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