Tangled Up in Cichlids
Email is by far the best and most preferred way to communicate with me. Send emails to: firstname.lastname@example.org
I try to answer all emails and as many phone calls as I can get to between 9:00 am until 12:00 pm (Eastern time) and because I can only be on one phone call at a time email will always be the best way for communication. After 12:00 pm I am in the fish hatchery away from the phone and computer so email and phone call response time is very limited. This is when I begin to prepare the days orders to be shipped. Fish start to be pulled and bagged typically around 12:00 pm (Eastern time) and often are not completed until 7:00 pm (Eastern time). The orders are then taken by me personally directly to my UPS hub located in Parsippany, NJ by 7:15 pm.
Office Hours of Operation
Monday through Thursday: 9:00 am until 7:00 pm (Eastern Standard Time)
Friday and Saturday: 9:00 am until 12:00 pm (Eastern Standard Time)
Sundays and major US Holidays: Closed for all communication.
Although I am in the facility 7 days a week and often for many hours outside of my posted operation hours my time schedule is very specific in order to be able to feed fish, tend to aquarium maintenance, answer questions via email and telephone, pull fish for orders, pack the orders, take them to my local UPS hub for shipment and of course communicate with export companies and collector's from all over the world that I receive the fish from that I offer to you. I will have random days when I will be limited or have no communication such as days when I have imports or exports to receive/deliver at an airport and then have to acclimate them in the hatchery or if I am traveling for other fish related business. As noted above, between the hours of 1:00 pm and 7:00 pm communication will be limited.
I apologize if I cannot answer your phone call or email on some days as fast as others. I have to consider the health and safety of the fish by maintaining the aquarium environment and limit the time they are handled. This will always be my number one priority. Please keep in mind that I am not ignoring you. I am making sure I am able to provide you with the best possible fish available.
Tangled Up in Cichlids
Denville, NJ USA 07834