Contact :

Tangled Up in Cichlids

Email Kevin: sales.tuic@gmail.com

Email is the preferred way and is the best and  fastest way to communicate with me.  Send emails to:  sales.tuic@gmail.com

Tangled Up in Cichlids is an internet based, ecommerce company so email is the best form of communication.

I try to answer all emails and as many phone calls as I can get to between 9:00 am until 12:00 pm (Eastern time) and because I can only be on one phone call at a time or I am elbow deep in an aquarium in the hatchery email will always be the best way for communication. After 12:00 pm I am in the fish hatchery away from the phone and computer so email and phone call response time is very limited. This is when I begin to prepare the days orders to be shipped. Fish start to be pulled and bagged typically around  12:00 pm (Eastern time) and often are not completed until 7:00 pm (Eastern time).  The orders are then taken by me personally directly to my UPS hub located in Parsippany, NJ by 7:15 pm. *If you call between 12 pm and 7 pm eastern time do not expect the call to be answered please send an email.  

Office Hours of Operation (Sundays and most major US Holidays I am closed for all communication)

Monday - Thursday: 9:00 am - 7;oo pm Eastern time

Friday - Saturday: 9:00 am - 12:00 pm Eastern Time

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Tangled Up in Cichlids is not a public retail store. I have no physical store for clients to visit. I am a single person run operation with no other employees. All emails and phone calls are answered by me personally and all orders are pulled, packed, and shipped by me personally. Although I am in my facility 7 days a week and often for many hours outside of my posted operation hours, my time schedule is very specific in order to be able to feed fish, tend to aquarium maintenance, answer questions via email and telephone, pull fish for orders, pack the orders, take them to my local UPS hub for shipment and of course communicate with export companies and collector's from all over the world who are often in completely opposite time zones. I will have many random days when I will be limited or have no communication at all such as days when I have imports landing, exports to deliver at an airport, or if I am traveling for other fish related business and of course any personal family related events. I apologize if I cannot answer your email or phone call on some days as fast as others. I have to consider the health and safety of the fish by maintaining the aquarium environment and limit the time they are handled. This will always be my number one priority. Please keep in mind that I am not ignoring you. I am making sure I am able to provide you with the best possible and most diverse stock availability found in the US that rivals or surpasses almost all publicly open retail establishments.  

 

 

Tangled Up in Cichlids

Denville, NJ USA 07834

Email: sales.tuic@gmail.com

Phone: 973-761-2500 *(see note in first paragraph before calling)

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