Shipping Information

All shipments are sent prepaid before any fish are pulled, packed, or shipped. Availability is subject to change before your order is completed.

*Please note. I cannot ship to a P.O. Box. Deliveries must be made to a physical address. 

Given the high quality of fish shipped and the extreme care that is taken to pack your live animal safely for transit for 20-24hours, losses are rare and very seldom experienced in shipping. In the rare occasion that you receive fish dead on arrival (DOA) please see my Live Arrival Guarantee

All orders are shipped UPS Next Day Air

All orders are shipped via UPS Next Day Air Delivery.  I understand many vendors ship 2-3day ground at much cheaper rates but for the safety of your live animals and to protect your investment I use next day delivery services only. 

During warmer weather months UPS Ground within the next day by ‘end of day’ delivery service area is available (most of NJ, NY, CT, and PA) at a much more affordable rate. This mode of shipping, however, is highly not recommended during the colder winter months. 

Tangled Up in Cichlids guarantees live arrival on UPS Next Day Air ‘10:30 AM’ (‘12:00 pm’ in some extended service regions) Delivery shipments provided the package is not subject mishandling by the carrier. See link at top of page or here: for Live Arrival Guarantee information.

I start packing fish between 1 and 2 pm Eastern time. When a shipping label is created in our UPS system you (and I) instantly receive an email notification with your packages tracking number. I always ask that you review that email right away to confirm the info. In the event that I have a typo, I can correct it right away. I drop the packages off myself to my UPS hub located in Parsippany, NJ at 7 pm EST and cannot make changes after UPS has scanned them. You will receive additional emails from UPS throughout your packages transit time as it gets scanned at each hub or destination. I also ask that the morning of expected delivery that clients log in and check the status of the package. This way you can plan for any early or delayed deliveries. It is your responsibility to check the tracking number for delivery times and to be available to accept physical delivery of your live animal(s).

Saturday Delivery (where available)

For those of you who are only available to accept a package on the weekend, there is no reason to hesitate to order due to extra weekend delivery costs.
Shipping on Friday for Saturday delivery, the ‘Saturday delivery fee’ (average cost of $17.00) which UPS charges will not be applied to your order on orders over $150.00 of fish (packing materials and Next Day Air shipping rates not included). The regular UPS Next Day Air cost of delivery is still applicable (UPS ground service does not operate on Saturday).
In the event that UPS is unable to make delivery of your package on a Saturday that package will then be held by UPS until Monday to be shipped again. This will then void my live arrival guarantee. Please be sure to be available to accept physical delivery of your live animal(s).

Airport to Airport (air cargo)

For airport shipped domestic (US) orders: An airport delivery charge is added to all orders. This fee is in addition to the packing materials. You must pick up your order directly from the air cargo facility at the specified airport within 1 hour of release from carrier. Release from carrier is typically 1-3 hours after the flight has landed depending on the carrier. You will need to follow the  tracking  information provided to you on the air waybill that you will receive from me as soon as the cargo is dropped off with the carrier. You are responsible for tracking your order. 

Southwest Cargo is shipped out of LaGuardia Airport (LGA) in Queens, NY 
United Cargo is shipped out of Liberty International Airport (EWR) in Newark, NJ

Delta Cargo is shipped out of Liberty International Airport (EWR) in Newark, NJ

Fees are: 

Southwest Cargo out of LGA: $75.00
United Cargo out of EWR: $25.00

Delta Cargo out of EWR: $25.00

This method of shipping is at the discretion of Tangled Up in Cichlids. It will be mostly reserved for large wholesale orders. Delivering to either airport requires a minimum of an hour of travel each way (significantly more to LGA), fuel, tolls, and parking. More importantly, it cuts into the time I can be packing many other orders for other clients. It is also not cost-effective to you the client. On single box orders of any size (small, medium, or large) it is in most all cases cheaper to ship via UPS right to your door the next morning.

Outside of the United States

Export orders shipped via airport (including all Canada destinations): Minimum order is $500.00 of fish.  There may be an additional clearance fee of $186.00 per shipment for US Fish and Wildlife paperwork clearance and inspections (if required to ship to your destination)

Depending on the final destination, some international shipments require the services of an export broker. This fee is $100.00 per shipment. An airport delivery charge is added to all orders. (see above paragraph)

European countries requiring Animal Health Certification from the USDA are subject to a $50.00 fee required to obtain this documentation.

 

The recipient is solely responsible for clearing the fish with all agencies at your port of entry. 

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