Shipping Information

All shipments are sent prepaid before any fish are pulled, packed, or shipped. Availability is subject to change before your order is completed.

*Please note. I cannot ship to a P.O. Box. Deliveries must be made to a physical address. 

Given the high quality of fish shipped and the extreme care that is taken to pack your live animal safely for transit for 20-24hours, losses are rare and very seldom experienced in shipping. In the rare occasion that you receive fish dead on arrival (DOA) please see my Live Arrival Guarantee

All orders are shipped UPS Next Day Air

All orders are shipped via UPS Next Day Air Delivery.  I understand some vendors ship 2-3 day ground at much cheaper rates but for the safety of your live animal(s) and to protect your investment I use next day delivery services only. 

During warmer weather months (mid-June through August) I can utilize Next Day Air Saver (Next Day by End of Day Service) or UPS Ground within the Next Day by ‘End of Day’ delivery service area (most of NJ, NY, CT, and PA)  available at a much more affordable rate. This mode of shipping, however, is not recommended during the cooler early spring, fall and of course winter months. 10:30 am service is also recommended during summer months when shipping to hot environments such as Texas, Nevada, etc.,  where temps can often exceed 100f before noon. After September 1st and into June all orders are quoted for 10:30 service. 

Tangled Up in Cichlids guarantees live arrival on UPS Next Day Air ‘10:30 AM’ (‘12:00 pm’ in some extended service regions) Delivery shipments provided the package is not subject mishandling by the carrier. See link at top of page or here: for Live Arrival Guarantee information.

 

I start pulling and packing fish around 12:00 pm Eastern time. When a shipping label is created in my UPS system you (and I) instantly receive an automatic email notification from UPS with your packages tracking number (If you do not see this email by 3:00 pm eastern time please check your spam box).  In this email you will have a notice to confirm that the shipping information is correct. If a typo has occurred, I must be notified before 5:00 pm Eastern time of the mistake. After 5:00 pm eastern time I can no longer make changes. You are responsible for checking the information and confirming via email that the information is correct before the package ships. Failure to do so voids the Live Arrival Guarantee in the event of a typo leading to a late or misdelivered package. If I do not receive shipping notice confirmation from you I will assume the information is correct. You will receive additional emails from UPS called 'exception notices' throughout your packages transit time as it gets scanned at each hub or destination. It is your responsibility to check the tracking number for delivery times and are required to be available to accept physical delivery of your live animal(s). Failure to receive your package on UPS's first delivery attempt will also void the Live Arrival Guarantee

Saturday Delivery (where available)

For those of you who are only available to accept a package on the weekend, there is no reason to hesitate to order because I regularly ship Friday evenings for Saturday delivery. 
Shipping on Friday for Saturday delivery, the ‘Saturday delivery fee’ (average cost of $17.00) which UPS charges will not be applied to your order on orders over $150.00 of fish (packing materials and Next Day Air shipping rates not included). The regular UPS Next Day Air cost of delivery is still applicable (UPS ground service does not operate on Saturday).
Please keep in mind that in the event that UPS is unable to make delivery of your package on a Saturday that package will then be held by UPS until Monday to be shipped again. This will then void my Live Arrival Guarantee. Please be sure to be available to accept physical delivery of your live animal(s).

Airport to Airport (air cargo)

For airport shipped domestic (US) orders: An airport delivery charge is added to all orders. This fee is in addition to the packing materials and the freight fee from the airline. You must pick up your order directly from the air cargo facility at the specified airport within 1 hour of release from carrier. Release from carrier is typically 1-3 hours after the flight has landed depending on the carrier. You will need to follow the  tracking  information provided to you on the air waybill that you will receive from me as soon as the cargo is dropped off with the carrier. You are responsible for tracking your order. 

Southwest Cargo is shipped out of LaGuardia Airport (LGA) in Queens, NY 
United Cargo is shipped out of Liberty International Airport (EWR) in Newark, NJ

Delta Cargo is shipped out of Liberty International Airport (EWR) in Newark, NJ

Fees are: 
Southwest Cargo out of LGA: $75.00
United Cargo out of EWR: $35.00

Delta Cargo out of EWR: $35.00

This method of shipping is at the discretion of Tangled Up in Cichlids. It will be mostly reserved for large wholesale orders. Delivering to either airport requires a minimum of an hour of travel each way (significantly more to LGA), fuel, tolls, and parking. More importantly, it cuts into the time I can be packing many other orders for other clients. It is also not cost-effective to you the client. On single box orders of any size (small, medium, or large) it is in most all cases cheaper, more convenient for you, and often faster, to ship via UPS right to your door the next morning.

Outside of the United States

Export orders shipped via airport (including all Canada destinations): Minimum order is $500.00 of fish.  There may be an additional clearance fee of $186.00 per shipment for US Fish and Wildlife paperwork clearance and inspections (if required to ship to your destination)

Depending on the final destination, some international shipments require the services of an export broker. This fee is $150.00 per shipment. An airport delivery charge is added to all orders. (see above paragraph)

European countries requiring Animal Health Certification from the USDA are subject to a $50.00 fee required to obtain this documentation.

 

The recipient is solely responsible for clearing the fish with all agencies at your port of entry. 

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